Personal Resume

Motivated information systems professional with experience in project management and team leadership, asset management, problem solving, virtual and cloud computing, teamwork and collaboration, and communication.

Work History

August 2011 to present: Help Desk Support Services Specialist. Northern Arizona University ITS Solution Center. Flagstaff, AZ.
May 2008 to August 2011: Student Computing Assitant Senior, Phones. Northern Arizona University Student Technology Center. Flagstaff, AZ.
August 2007 to May 2008: Student Computing Assistant. Northern Arizona University Student Technology Center, Flagstaff, AZ.
August 2007 to May 2007: Webmaster. Northern Arizona University UTV62. Flagstaff, AZ.
January 2007 to May 2007: Production Staff. Northern Arizona University UTV62. Flagstaff, AZ

Volunteer Work

Municipal Liaison for National Novel Writing Month.

Fall 2009, 2010, 2011
Organized meetings of community members participating in an international web-based novel-writing competition
The competition is held by the Office of Letters and Light and is one of its events and programs to promote literacy and creativity

Installation of Kingman High School photography computer lab network

Summer 2007 & Summer 2008
Installation of Mac OS X Server 10.4 & 10.5 as file/print & OpenDirectory server
Creation & deployment of lab image for X86 & PowerPC-based Macintosh desktops and laptops
Testing of environment to ensure robust and reliable operation with minimal maintenance and administrator intervention
Education of photography instructor and student aide for required maintenance and operation tasks, such as account creation and deletion

Education

August 2006 to Current: Northern Arizona University. Flagstaff, AZ
- B.S. Computer Information Systems with German minor
- Originally seeking B.S. Photography
August 2004 to May 2006: Kingman High School. Kingman, AZ
- High school diploma
- Top 15% of graduating class
- National Honor Society

Skills

Basic enterprise level networking knowledge including OpenDirectory and ActiveDirectory on Macintosh and Windows computers.
Managing web content both manually and with various content management systems.
Excellent verbal and written communication skills, including communication with international students and students learning English as a second language.
Documentation and technical writing.
Knowledge management and other information organization.
Programming in C++, C# and MATLAB.
Working with Macintosh, Windows, Solaris, OpenSolaris and Linux systems.

Hobbies